Privacy Policy

Last Updated: 04-08-2026

Starburst AI Pvt. Ltd. (“StarBurst”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal data entrusted to us.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal information when you access or use the StarBurst website, platform, applications, APIs, artificial intelligence features, and related products and services collectively referred to as the “Service”.

By accessing or using the Service, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

The Service is operated by:

Starburst AI Pvt. Ltd.
Japalouppe, NH 48, Near Somatne Toll
Talegaon Dabhade, Maharashtra
India

Email: info@starburstai.tech

Depending upon the circumstances and applicable privacy law, StarBurst may act as a data fiduciary, data controller, business, processor, service provider, or other equivalent regulated entity.

Where StarBurst processes personal information solely on behalf of a business customer, the business customer may determine how that information is collected and used.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed through:

  • StarBurst websites;
  • StarBurst applications;
  • user accounts;
  • subscription services;
  • AI-powered features;
  • APIs;
  • customer support;
  • communications with StarBurst;
  • related online services operated by us.

It does not automatically apply to independent third-party websites or services that may be linked to or integrated with StarBurst.

3. Information We Collect

The information we collect depends upon how you interact with StarBurst.

3.1 Account Information

When you register for or manage an account, we may collect:

  • name;
  • email address;
  • telephone number;
  • organisation or company name;
  • job title;
  • account credentials;
  • profile information;
  • account preferences.

3.2 Customer Content

When you use StarBurst, you may submit, upload, create, store, or transmit information through the Service.

This may include:

  • text;
  • prompts;
  • documents;
  • images;
  • files;
  • instructions;
  • project information;
  • communications;
  • business information;
  • other user-provided content.

Customer Content may include personal data relating to you, your customers, your employees, or other individuals.

You are responsible for ensuring that you have the necessary authority, consent, permission, or lawful basis to provide personal data belonging to another individual.

3.3 AI Interaction Data

Where StarBurst provides AI functionality, we may process:

  • user prompts;
  • uploaded documents;
  • uploaded media;
  • contextual information;
  • user instructions;
  • AI outputs;
  • feedback;
  • interaction metadata.

Such information may be required to generate requested responses and operate AI-enabled features.

3.4 Technical Information

When you access StarBurst, we may automatically collect information such as:

  • IP address;
  • browser type;
  • browser version;
  • operating system;
  • device type;
  • approximate location based on IP address;
  • login timestamps;
  • activity logs;
  • pages or features accessed;
  • session information;
  • system events;
  • error reports;
  • diagnostic data.

3.5 Usage Information

We may collect information concerning how users interact with the Service, such as:

  • features used;
  • actions performed;
  • frequency of use;
  • interaction duration;
  • navigation patterns;
  • performance information;
  • usage volumes.

3.6 Payment and Billing Information

Where you purchase a paid Service, payment transactions may be processed by third-party payment providers.

We may receive information including:

  • billing name;
  • billing address;
  • subscription plan;
  • invoice information;
  • payment status;
  • transaction identifier;
  • limited payment method details.

Where an external payment processor is used, StarBurst generally does not receive or store complete payment card details.

3.7 Communications

If you contact us, we may process:

  • your contact information;
  • support requests;
  • emails;
  • feedback;
  • complaint information;
  • correspondence;
  • other information you voluntarily provide.

4. How We Use Personal Information

We may process personal information to:

  • create and administer accounts;
  • authenticate users;
  • provide access to the Service;
  • provide AI-powered functionality;
  • process Customer Content;
  • generate requested outputs;
  • provide technical support;
  • process payments;
  • manage subscriptions;
  • communicate with users;
  • respond to enquiries;
  • personalise features;
  • monitor platform performance;
  • troubleshoot technical issues;
  • maintain security;
  • detect fraud;
  • prevent misuse;
  • protect users and infrastructure;
  • analyse platform usage;
  • improve functionality;
  • develop products and features;
  • maintain legal and financial records;
  • comply with applicable law;
  • enforce agreements;
  • establish, exercise, or defend legal claims.

5. Legal Bases for Processing

Where applicable privacy law requires a legal basis, StarBurst may process personal information based upon:

  • performance of a contract;
  • steps requested before entering into a contract;
  • consent;
  • legitimate interests;
  • compliance with legal obligations;
  • protection of legitimate legal rights;
  • other lawful grounds permitted by applicable legislation.

Where processing relies upon consent, you may generally withdraw consent, subject to legal and operational limitations.

Withdrawal of consent does not affect processing lawfully carried out before withdrawal.

6. Artificial Intelligence Processing

StarBurst may use proprietary or third-party artificial intelligence and machine learning technology.

Information submitted through AI-enabled features may be transmitted to technology providers where required to generate or process requested output.

Depending upon the feature used, this may include:

  • prompts;
  • documents;
  • instructions;
  • context;
  • images;
  •  

We take reasonable measures when selecting providers and seek to use providers that maintain appropriate privacy and security controls.

Users should avoid submitting sensitive or highly confidential information unless the Service is expressly intended for that purpose and appropriate contractual arrangements are in place.

7. AI Training and Product Improvement

Unless a specific Service, enterprise agreement, account configuration, or notice states otherwise, StarBurst will not use private Customer Content, prompts, uploaded files, or private AI outputs to train general-purpose artificial intelligence models without appropriate authorisation or consent.

We may use:

  • aggregated information;
  • anonymised information;
  • de-identified information;
  • technical telemetry;
  • performance metrics;
  • user feedback;
  • security information;

to maintain, analyse, and improve the Service.

Information used for these purposes should not reasonably identify an individual where it has been represented as anonymised or de-identified.

8. Cookies and Similar Technologies

StarBurst may use cookies, local storage, pixels, session identifiers, and similar technologies.

These may be used to:

  • keep users signed in;
  • remember preferences;
  • maintain security;
  • detect suspicious behaviour;
  • prevent fraud;
  • understand Service usage;
  • analyse performance;
  • improve functionality.

Where required by law, we will obtain consent before using non-essential tracking technologies.

9. How We Share Information

StarBurst does not sell personal data in the ordinary commercial meaning of selling personal information for money.

We may disclose information in the circumstances described below.

9.1 Service Providers

We may engage third parties that provide:

  • cloud hosting;
  • artificial intelligence services;
  • database services;
  • data storage;
  • authentication;
  • cybersecurity;
  • analytics;
  • payment processing;
  • communication services;
  • customer support;
  • error monitoring;
  • infrastructure services.

These providers may process personal information only where necessary to provide services to StarBurst or where otherwise lawfully authorised.

9.2 Business Customers

Where your account is provided by or associated with an organisation, authorised administrators of that organisation may be able to:

  • administer your account;
  • access organisation-controlled information;
  • configure access;
  • manage users;
  • review relevant organisational activity.

The organisation’s own privacy policies may also apply.

9.3 Legal Requirements

We may disclose personal information where reasonably necessary to:

  • comply with applicable law;
  • respond to lawful government requests;
  • comply with court orders;
  • comply with legal process;
  • investigate suspected fraud;
  • investigate unlawful activity;
  • prevent threats to safety;
  • enforce our agreements;
  • protect StarBurst;
  • protect our users;
  • defend legal claims.

9.4 Corporate Transactions

Personal information may be transferred as part of:

  • a merger;
  • acquisition;
  • investment;
  • corporate reorganisation;
  • financing;
  • restructuring;
  • transfer of assets;
  • sale of business;
  • insolvency proceeding.

Where appropriate, confidentiality and data protection obligations will apply.

10. International Data Transfers

StarBurst and its service providers may process personal information in jurisdictions outside your country of residence.

This may include countries with data protection laws that differ from those in your jurisdiction.

Where applicable law requires specific transfer safeguards, we will take reasonable measures intended to comply with those requirements.

11. Data Retention

We retain personal information for only as long as reasonably required for legitimate business, contractual, legal, operational, and security purposes.

Retention periods may depend upon:

  • account status;
  • subscription status;
  • nature of the information;
  • legal requirements;
  • contractual obligations;
  • dispute resolution needs;
  • fraud prevention;
  • security requirements.

Following account termination or deletion, some information may continue to exist temporarily in:

  • backups;
  • system logs;
  • audit records;
  • security records;
  • financial records;
  • legally required archives.

We may retain anonymised or de-identified information where it can no longer reasonably identify an individual.

12. Security

StarBurst uses reasonable technical, administrative, and organisational safeguards designed to protect personal information.

Depending upon the Service and infrastructure, safeguards may include:

  • authentication controls;
  • access restrictions;
  • encryption;
  • secure transmission;
  • infrastructure security;
  • logging;
  • monitoring;
  • backups;
  • vulnerability management;
  • access management.

However, no online platform or data storage system can guarantee absolute security.

Users are responsible for protecting:

  • passwords;
  • login credentials;
  • authentication devices;
  • local devices;
  • account access.

13. Security Incidents and Data Breaches

If we become aware of a security incident involving personal information, we may:

  • investigate the incident;
  • take containment measures;
  • mitigate risks;
  • remediate vulnerabilities;
  • preserve appropriate records.

Where applicable law requires notification to affected users, customers, regulators, or authorities, StarBurst will provide notifications in accordance with applicable requirements.

14. Your Privacy Rights

Depending upon applicable law and your location, you may have rights concerning your personal information.

These rights may include the right to:

  • request information concerning processing;
  • request access;
  • request correction;
  • request completion;
  • request updating;
  • request deletion;
  • withdraw consent;
  • object to certain processing;
  • restrict processing;
  • request portability;
  • nominate another individual where provided by law;
  • submit a grievance;
  • lodge a complaint with a relevant authority.

Not all rights apply in every circumstance.

Certain requests may be refused or restricted where permitted by law.

To submit a privacy request, contact:

info@starburstai.tech

We may request reasonable information to verify your identity before responding.

15. Business Customer Data

Where StarBurst processes information on behalf of an organisation or business customer, that customer may be responsible for determining the purpose and manner of processing.

If your information was provided to StarBurst by your employer or another organisation, certain privacy requests may need to be directed to that organisation.

Where appropriate, StarBurst will assist business customers in fulfilling lawful privacy requests.

16. Sensitive Personal Information

Users should avoid submitting sensitive personal information unless necessary and permitted for the intended use of the Service.

Sensitive information may include data relating to:

  • health;
  • financial accounts;
  • passwords;
  • biometric characteristics;
  • government identifiers;
  • precise location;
  • sexual activity;
  • other information afforded additional protection under applicable law.

StarBurst may restrict certain categories of sensitive information or require additional safeguards.

17. Children’s Privacy

StarBurst is not intended for children under 18 unless a particular Service expressly states otherwise and suitable legal and contractual protections have been implemented.

We do not knowingly collect personal data directly from children in violation of applicable law.

If you believe a child has provided personal information improperly, contact:

info@starburstai.tech

18. Third-Party Links and Integrations

StarBurst may contain integrations with or links to external websites, services, or applications.

Third parties operate according to their own:

  • terms;
  • security practices;
  • privacy policies;
  • data handling practices.

StarBurst is not responsible for independent third-party services that are outside our control.

19. Marketing Communications

Where permitted by law, we may send communications concerning:

  • StarBurst products;
  • new features;
  • promotions;
  • services;
  • events;
  • relevant updates.

You may unsubscribe from marketing emails through the unsubscribe mechanism included in such communications or by contacting us.

You may continue to receive essential operational communications concerning:

  • security;
  • billing;
  • account activity;
  • subscription administration;
  • significant Service changes;
  • legal notices.

20. Aggregated and De-identified Information

We may generate statistical, aggregated, anonymised, or de-identified information from data processed through StarBurst.

We may use such information for:

  • analytics;
  • research;
  • product development;
  • platform improvement;
  • capacity planning;
  • security;
  • business intelligence.

Where information has been represented as anonymised or de-identified, we will not intentionally attempt to re-identify individuals except where permitted for legitimate security, compliance, or testing purposes.

21. Privacy Rights in India

Where applicable, StarBurst will process personal data in accordance with Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, together with applicable rules and requirements brought into force under it.

Subject to applicable law, individuals may have rights concerning:

  • access to information about personal data processing;
  • correction;
  • completion;
  • updating;
  • erasure;
  • withdrawal of consent;
  • grievance redressal;
  • nomination;
  • other rights recognised under applicable law.

Requests may be sent to:

info@starburstai.tech

Nothing in this Privacy Policy is intended to limit a right that cannot lawfully be limited.

22. European Economic Area and United Kingdom

Where European Union or United Kingdom data protection legislation applies, including the GDPR or UK GDPR, individuals may have additional rights.

These may include:

  • access;
  • rectification;
  • erasure;
  • restriction;
  • objection;
  • portability;
  • withdrawal of consent.

Where legally required, international transfers may use appropriate safeguards.

Individuals may also have a right to complain to an applicable supervisory authority.

23. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state legislation.

Depending upon the relevant law, these may include rights to:

  • know what personal information is collected;
  • access personal information;
  • correct information;
  • request deletion;
  • obtain a portable copy;
  • opt out of certain forms of targeted advertising, profiling, sale, or sharing.

StarBurst will respond to applicable requests where legally required.

We will not unlawfully discriminate against users for exercising valid privacy rights.

24. Automated Processing

Certain StarBurst features may involve automated processing or artificial intelligence.

Unless expressly stated otherwise, StarBurst is not intended to make legally binding or similarly significant decisions about individuals solely through automated processing without appropriate human involvement.

Where applicable law grants specific rights relating to automated decision-making, those rights will be respected where required.

25. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • our technology;
  • Service functionality;
  • legal requirements;
  • security practices;
  • data processing practices;
  • business operations.

The current version will display its “Last Updated” date.

Where a change materially affects the manner in which personal information is processed, we may provide additional notice where appropriate or legally required.

26. Relationship With Other Agreements

This Privacy Policy should be read together with:

  • StarBurst Terms of Service;
  • applicable subscription agreements;
  • enterprise agreements;
  • order forms;
  • Data Processing Agreements;
  • other applicable contractual documentation.

Where a separately executed agreement contains specific privacy or data protection commitments, those provisions will apply according to the terms of that agreement.

27. Grievance Redressal and Contact

Questions, concerns, grievances, or privacy requests may be submitted to:

Starburst AI Pvt. Ltd.
Japalouppe, NH 48, Near Somatne Toll
Talegaon Dabhade, Maharashtra
India

Email: info@starburstai.tech

Grievance Officer / Data Protection Contact:
[Name to be inserted]

Email: info@starburstai.tech

We will review privacy-related complaints and respond in accordance with applicable law.